How to Log Out or Switch Accounts on the Shaka Guide App
If you don’t see your purchased Shaka Guide tours after signing in, don’t worry — your tours are still there! The most common reason this happens is because of how logins work in our system.
👉 Important: Our system treats each login method as a separate account, even if you used the same email address. Tours registered to one account will not show up if you sign in a different way.
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If you bought your tour and signed up using Apple ID sign in, use the "Continue with Apple" option on the app.
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If you bought tours and signed up using Google Sign-In, use the "Continue with Google" option on the app.
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If you created an account using your email address and a, you’ll need to sign in using those same credentials.
How to Log Out of the App
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Tap on Support
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Tap on Account Settings
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Scroll down and tap Sign Out
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Tap Confirm
How to Log Back In
After signing out, choose the same method you originally used when you purchased your tour(s):
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Email + Password
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Tap Sign in under “Already have an account”
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Enter your email address and password
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Tap Sign In
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Google Sign-In
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Tap Continue with Google
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Choose the Google account you used when you purchased your tour(s)
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Tap Sign In
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Apple ID
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Tap Continue with Apple
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Log in to the Apple account you used to purchase your tour(s)
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Tap Sign In
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Still Not Seeing Your Tours?
Don’t stress — we’re here to help. Just reach out to us at aloha@shakaguide.com and we'll get you sorted out and ready to explore
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