Receive directions via email for how to redeem your purchase.
For tours purchased via our website or from our partners TripAdvisor/Viator/GetYourGuide/AirBnB/Veltra and other websites, follow the steps below to correctly download the Shaka Guide app and redeem your Shaka Guide tours.
NOTE: Your Purchase Code is case-sensitive and will only work with the right Shaka Guide Island app you bought your tours for.
This may be due to either a poor internet/data connection, or the download timed out because you closed the app/turned off the phone.
Solution: Find a place with a good connection and keep the app open until it finishes downloading completely. If the download stays frozen, please force quit the app, reopen Shaka Guide and try again.
If the download is still stuck or frozen, delete the app, then download it again from the App Store or Play Store, and try again.
All Shaka Guide tours come with the following:
Yes! We can’t stress this enough. Make sure you download the tour before you go (preferably at your hotel). You don’t want to get on the road only to have a poor data connection and no access to the tour or offline map. Remember, you'll be driving in some remote parts of Hawaii.
If you download the tour before you go everything will work offline. While you’re downloading the tour make sure you leave the app open. Closing the app or switching over to another app may stop the download or cause problems.
If you didn't download the tour at your hotel before you left, don't worry, there are still some options for you!
1) Find a spot with WiFi like Starbucks or a local coffee shop. Pro Tip - McDonalds WiFi is super slow so look elsewhere!
2) Can't find a spot with WiFi - go to a nearby city where data is likely to be stronger and download the tour over your data service. If you do this, we recommend you pull over and wait for the tour to finish downloading before you continue to drive.
If the download freezes on your phone, here are some steps you can take:
Still having problems? Use another device. Purchase again if needed, we can refund you later for the duplicate purchase.
On our tours you’ll hear fun stories, music, and precise directions that play automatically as you drive (or walk!). We do this by using your phone’s built-in GPS to determine where you are and which direction you are headed. Like a real tour guide, Shaka Guide will take you to all of the best attractions around the island (and even the hidden spots that most tourists miss! Since your GPS does not require any data connection, you can download the tour to your phone, and then explore 100% offline!
Our goal at Shaka Guide is to give you the freedom and expertise to explore on your own. Unlike traditional tour methods, Shaka Guide allows you to travel at your own pace and stop whenever you like. So take the stress out of your vacation and let Shaka Guide lead the way!
So go ahead, get your Shaka Guide tour today and start exploring!
To get started, browse through our list of walking and driving tours located in the ‘tours’ tab of the app. Once you’ve seen one you like, you can ‘preview’ the tour by watching a video or listening to sample audio. Purchase a tour by scrolling down to the ‘purchase options’ section in the tour page. Purchases are processed through your default payment method in the app store.
TIP: Download the tour over Wifi for faster download speed. Do not close the app until download is completed. If download stays frozen for longer than one minute, please close the app and then reopen it and select ‘restore purchases.
That’s it! Once you’ve downloaded the tour, follow the steps on the screen, and start the tour by driving to the green flag located on the map. You can also use our ‘tutorial to starting point’ tool for directions to the tour starting point.
We recommend selecting a tour that works best for you based on your location and schedule.
Pro Tip! The best deal is to download the tour bundle which gives you a generous discount on all driving and walking tours. This also allows you to choose a tour that works best for your schedule.
The best way make sure everyone can hear the tour is to play it through the car's speakers. There are few ways to do this: bluetooth, USB cable or AUX cord. We recommend using a USB cable.
Check out our video tutorial to learn how to connect your phone to the car’s stereo.
Pro Tip! Before you leave the car rental lot, confirm that you can play audio through the car’s stereo. Some rental cars are old or have broken USB ports. The rental car agencies will willingly change your car if the car stereo does not play from your phone.
Still need help? No worries. Below are detailed instructions for setting up the audio based on the different methods we've outlined.
1. USB Cable:
Depending on the make and model of your car, sometimes you are able to sync your phone’s audio through a USB cable. This is our favorite option because it also charges your phone at the same time. The most likely place to find the USB port is in the middle glove compartment, on the car dash or near the audio control panel.
USB still not playing audio?
Try some of the following, testing the audio after each attempt:
NOTE: Trying to play audio through the USB cable in many older rental cars sometimes do not work for reasons related to a damaged USB port or car’s stereo firmware. Please consult your car rental company for further assistance.
2) AUX Cord:
Does your phone have an audio port? If not, move on to the next method.
If your phone does have an audio aux port, then you will need to get an auxiliary jack with two male ends: one plugs into your phone, the other plugs into the car. You can adjust volume from both the car radio and the phone’s volume.
Depending on the make and model of your car, sometimes you can sync your phone’s audio through a bluetooth connection. Here are the steps:
Bluetooth still not working?
Try some of the following to troubleshoot:
NOTE: In some older rental cars bluetooth appears to be connected but still doesn't play audio. Again, likely something not working with the car's bluetooth system.
Still can’t get audio to play through the car stereo?
Just use your device’s built in speakers and turn the volume up as loud as you can.
Before a tour is purchased, the app uses the internet or data to display the map, images, and play sample audio. However, after a tour is purchased and downloaded it works 100% offline. This includes the map, audio directions, as well as tour highlights.
If you are concerned about your data usage, simply turn your phone on “airplane mode” while taking the tour. This will turn off your data while leaving your GPS signal on. But again, this is only needed if you are nervous about using data.
Note: Some older Android devices when turn on airplane mode will turn off your GPS signal. If this is the case for you, then go to your settings and only turn off Cellular Data and WiFi and keep GPS or Location on.
Yes! You for sure need to bring a car charger on your tour. Most rental cars now come equipped with USB ports so you can charge your phone and connect to the car’s stereo. However, if your rental car doesn’t have one, you can bring a charger that plugs into the car’s cigarette lighter outlet.
Forgot yours at the hotel? Some rental car agencies have these available for purchase, but you can also check out a nearby Target, Walmart or convenience store!
Yes! As long as you download the tour before you go. Even without service, the app will use GPS to access your location and give you turn-by-turn directions.
So, curious how the GPS works if there is no data connection? Good question! The GPS on your phone relies on satellites floating in space to determine your location, not your data connection. So with the offline map downloaded already, even with no data or WiFi service, your phone's GPS will still work.
One of the most important items to pack with you for your tour is a car charger. If you didn't bring one on your trip you can pick one up on island at Target, Walmart or convenience store. Without a charger, you can expect your fully-charged phone to last about 4-5 hours and many of our tours take between 6-10 hours to complete.
However, many rental cars have USB ports that will allow you to charge your phone and connect to the car’s stereo. Check out your rental car before you head out for the tour and if you have a USB port, just bring your regular charging cable along for the drive!
Here are some tips to conserve battery throughout the day.
Have you purchased Shaka Guide tours before on your last vacation and want to use them on our newest Shaka Guide mobile app?
No worries. Just watch the video tutorial below and migrate your tours to the new Shaka Guide Hawaii & Utah app.