How to Restore Purchases in the Shaka Guide App
If you’ve bought tours before and would like to use them again, follow these steps.
1) Make sure you have the latest version of our Shaka Guide: GPS Driving Tours app from the App Store or Play Store.
2) Open the app.
3) Tap on "Sign In" and log in to the app. Make sure you use the same account you created when you purchased your Shaka Guide tour(s).
- Continue with Apple - if you signed up using the "Sign in with Apple" option when you purchased.
- Continue with Google - if you signed up using "Sign in with Google" option when you purchased.
- "Sign in" - Login with the email address and password you set when you created your account.
4) If you’ve logged in correctly, the app will recognize and locate your purchased tour(s). Tap on “Got it” to go to the next screen.
5) Download your Shaka Guide tour(s).
6) When you’re ready to go, just tap on the tour, and tap “Begin Tour.”
7) Tap on "Start the Tour" and follow the next on-screen instructions.
8) Enjoy your Shaka Guide Tour!
Need Further Help? Have Other Questions?
If you’re having trouble with your tour, the app or if you have questions, feel free to reach out to our customer support team by emailing aloha@shakaguide.com.
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