Redeem or Restore Tours Purchased in the Shaka Guide App
If you purchased a tour inside the Shaka Guide app, it should show in My Stuff once the purchase is confirmed.
Step 1: Check My Stuff
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Open the Shaka Guide app
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Sign in (or create an account)
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Go to My Stuff
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Download your tour(s) on WiFi before your trip
Step 2: Restore your in-app purchase
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In the app, tap Support
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Tap Retrieve Purchases or Restore Purchases
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Return to My Stuff and check again
If you still don’t see your tour(s)
Try these in order:
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Sign out, then sign back in
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Confirm you’re using the same store account:
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iPhone: the Apple ID on the device should match the one that purchased
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Android: the Google account on the device should match the one that purchased
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Update the app to the latest version (App Store or Google Play)
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Last resort: delete the app, reinstall the latest version, sign in again, then try Retrieve Purchases / Restore Purchases again
Need more help?
Start here: shakaguide.com/support
If you still need a hand, email aloha@shakaguide.com or call +1 808 201-8138.
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