Redeem Tours Purchased on ShakaGuide.com (Logged In)
Table of Contents:
If you bought on ShakaGuide.com and created your account or logged in, your tours are automatically tied to that same account.
On the app, you just need to sign in the exact same way so your tours show up in My Stuff.
💡 Most common issue: Apple vs Google vs Email are not interchangeable. If you sign in a different way, the app may create a new account, and your tours won’t show.
HOW TO REDEEM YOUR SHAKA GUIDE DRIVING TOUR
Ready to go on your Shaka Guide adventure? Let's make sure you have everything you need before you go. First, check your email for your purchase receipt or our confirmation email. Find your redeem code and download link/QR code, and follow these steps:
- Scan the QR code or open your download link on your phone to download the Shaka Guide app.
- Open the app → create an account or sign in to your Shaka Guide account
- Check the "My Stuff" section to find your purchased tour(s)
- Download your tour(s) and go on your Shaka Guide adventure!
Scanned the QR code but not seeing your tour(s)? Follow these steps:
- Click on "Support" from the bottom menu
- Tap on "Retrieve Purchases" → "Redeem Purchases"
- Find your redeem code on your receipt or confirmation email.
- Enter your redeem code (SG_********) → tap on "Redeem Purchase" (Note: Redeem codes are case-sensitive)
- Download your Shaka Guide tour(s) and go on your Shaka Guide adventure!
Pro tips before you go
-
Download your tours on WiFi so you’re set even if service gets spotty on the road
-
Make sure the app has location permission set to "Always"(iOS) or "All the time" (Android) so GPS triggers work during the tour (this helps the tour run smoothly once you’re driving)
Once it’s in My Stuff, you’re good to go. Download it, hit the road, and enjoy your ride with Shaka Guide 🤙
Need more help? Start here: shakaguide.com/support
If you still need a hand, email aloha@shakaguide.com or call +1 808 201-8138.
to fuel your ride 
