Aloha and welcome, Go City explorer! If you grabbed your Shaka Guide tours through Go City, redeeming them in the app is quick and easy. All you need is your Go City Pass number — dashes included. Once you redeem, your tours will unlock and you’ll be ready to hit the road.
👉 Important: Your redeem code is your Go City Pass number exactly as it appears — don’t leave out the dashes!
Steps to Redeem Your Tour:
- Download the Shaka Guide GPS Driving Tours app from the App Store or Google Play.
[DOWNLOAD LINK HERE]
- Open the app.
- New here? Create your account.
- Returning? Just sign in.
- New here? Create your account.
- Tap Support (bottom right).
- Select Account Settings.
- Tap Retrieve Purchases.
- Select Use Redeem Code and enter your Go City Pass number (with dashes).
- Tap Redeem Purchase.
- Once redeemed, your tour(s) will appear in My Stuff. Download them with WiFi before you head out.
⚠️ Troubleshooting Tip for Go City Customers:
If your Go City Pass number isn’t working inside the Shaka Guide app, don’t worry — the issue is usually with the pass status. Please reach out directly to Go City to check your pass. Sometimes a pass may show as scanned, used, or redeemed, and that prevents it from unlocking your tours. Go City can verify and update the status for you.
Pro Tips Before You Go:
- Enter your pass number exactly as shown, including dashes.
- Download your tours before you leave home or your hotel's WiFi for smooth offline use.
- Once redeemed, your tours stay tied to your account — you can always re-download later.
We’re excited to be part of your Go City adventure! 🌺 If you need more help with the app, we’re just a message away:
📧 aloha@shakaguide.com
📞 (808) 201-8138