Redeem Tours Purchased on the Shaka Guide Website as a Guest

If you checked out as a guest (no login), you’ll redeem using a Redeem Code sent to the email you entered at checkout.

Step 1: Find your Redeem Code

1. Open the email account you used at checkout

2. Look for your Shaka Guide email that includes your Redeem Code

3. If you don’t see it, check Spam, Junk, and Promotions

4. Search your inbox for: Shaka Guide and Redeem

Step 2: Redeem in the Shaka Guide app

1. Download and open the Shaka Guide: GPS Driving Tours app

2. Create an account or sign in

   • Use the account you want the tour tied to

3. Tap Support (bottom right)

4. Tap Retrieve Purchases → Redeem Purchase

5. Enter your Redeem Code and submit

Step 3: Download your tour(s)

1. Go to My Stuff

2. Your tour(s) should appear there

3. Download your tour(s) on WiFi before your trip

Not seeing your tours after redeeming?

Try these in order:

1.  Go to My Stuff and swipe down to refresh the tours list.

2. Log out of the app and log back in making sure you sign in to the right account.
   Note that our app sees different sign ins(Google, Apple, Email) as separate accounts even if they are using the same email.

3. Update the app to the latest version (App Store or Google Play)

4. Last resort: delete the app, reinstall the latest version, sign in again, then check My Stuff

Need further assistance?

See common troubleshooting steps and FAQs here: shakaguide.com/support
or reach out to us via email aloha@shakaguide.com  or call +1 808 201-8138.