Redeem Tours Purchased on the Shaka Guide Website as a Guest
If you checked out as a guest (no login), you’ll redeem using a Redeem Code sent to the email you entered at checkout.
Step 1: Find your Redeem Code
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Open the email account you used at checkout
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Look for your Shaka Guide email that includes your Redeem Code
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If you don’t see it, check Spam, Junk, and Promotions
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Search your inbox for: Shaka Guide and Redeem
Step 2: Redeem in the Shaka Guide app
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Download and open the Shaka Guide: GPS Driving Tours app
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Create an account or sign in
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Use the account you want the tour tied to
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Tap Support (bottom right)
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Tap Redeem Purchase
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Enter your Redeem Code and submit
Step 3: Download your tour(s)
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Go to My Stuff
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Your tour(s) should appear there
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Download your tour(s) on WiFi before your trip
Not seeing your tours after redeeming?
Try these in order:
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Confirm you are signed into the app with the account you want the tours tied to
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Go back to Support → Redeem Purchase and enter the code again carefully
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Update the app to the latest version (App Store or Google Play)
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Last resort: delete the app, reinstall the latest version, sign in again, then check My Stuff
Need more help?
Start here: shakaguide.com/support
If you still need a hand, email aloha@shakaguide.com or call +1 808 201-8138.
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