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How to Redeem your Shaka Guide Tour(s)

How to Redeem your Shaka Guide Tour(s)

Table of Contents:

Your Shaka Guide receipt includes a download link and redeem code for your purchase.

 

  1. Open your Shaka Guide receipt on the phone you'll use for the tour.
  2. Tap the download link in the receipt.
  3. Open or install the Shaka Guide app.
  4. Sign in or create an account.
  5. Check My Stuff for your purchased tour(s).
  6. Download your tour(s) before heading out.

 

Not seeing your tour(s)?

  • Tap the download link in your receipt again.
  • If the link still doesn't open properly, copy it and paste it into your phone's browser.

 

Still having trouble?

Use the redeem code included in your receipt:

  1. Open the Shaka Guide app.
  2. Tap Support.
  3. Tap Retrieve Purchases.
  4. Tap Redeem Purchase.
  5. Enter the redeem code exactly as shown in your receipt.
  6. Tap Redeem Purchase.
  7. Return to My Stuff and download your tour(s).

 

Need help?

Reply to your purchase email or contact Shaka Guide Support at aloha@shakaguide.com or (808) 201-8138.

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