How to Redeem your Shaka Guide tour Purchase from:

For tours purchased via ViaTour/TripAdvisor/Groupon/etc, please follow the steps below:


Important: If you already have the Shaka Guide app installed on your phone, please delete it before proceeding to the following steps

  1. After purchasing your tour from Tripadvisor/Expedia/Groupon etc., please click on the link presented on your booking voucher or the message sent to your account inbox. 


        The link should look similar to this:


   2. After clicking on the link you will either be directed to a text-me-app page (desktop) or the app store (mobile). 


  • Desktop: Enter your phone number in the number field and click 'Text me the app' button. Tap on the link texted to your phone and download the app from the app store.

  • Mobile: Download the Shaka Guide app from the app store page you are directed to.

   3. After the app is installed on your phone, open the app. Follow the tutorial screens.


   4. After the tutorial screens you should see a screen similar to this.

       First click on Download the Tours and then on the next screen click Lets go!

    5.  Sign up for an account using your Email, Google, or Facebook

         (or tap Email and sign in if you have already created an account)

    6.  Make sure to allow GPS. This is the only way for the app to work properly.

7.  Download the all of the tours or individually if you have limited memory on your phone. Be sure to download your tour using WiFi before heading out the door.


Leave the app open until download is complete.Once done, just tap on Take the Tour or the blue "Open" button and start your Shaka Guide adventure!!

Should you need further assistance or have other questions 

chat with us, email or call 1-888-250-2261